PDP Corner
Here you will find a collection of articles on various Human Resources subjects. From team building exercises to business coaching, new topics are being constantly updated here.
What is “Talent Management” – And Why Is It Important?
The term “Talent Management” (TM) is the latest iteration of the name of activities that are associated with identifying, managing, and developing the human capital of the organization. read more..
What We Know About “Emotional Intelligence” – And Why It Is Important
Research shows that Emotional Intelligence (EI) is a key ingredient to success in both work and non-work settings. In fact, the EI variables contribute significantly more to success than does a person’s cognitive ability (or IQ).read more..
“Leadership Derailment” – and What Can Be Done to Manage It
Much recent attention has been focused on the topic of “derailment” – loosely defined as dysfunctional behaviors that negatively impact a leader’s overall effectiveness. Certainly, recent headline-making examples of corporate misdeeds have further increased the attention on these derailment behaviors – Enron or Bernie Madoff, anyone? read more..
Are Your Employees Happy At Work -- And Should You Be Concerned About It?
Survey research conducted by The Conference Board in 2009 showed that just 45% of US respondents indicated that they were satisfied with their work -- down from 61.1% in 1987. Satisfaction scores are down 4% even from 2008, when 49% of respondents reported satisfaction at work. read more..
Management Secrets – From the Grateful Dead?
Is it possible to learn important management secrets from a musical group? Surprisingly, the answer is yes, according to a recent article by Joshua Green. read more..
Customer Service -- USAA Style
Banking and insurance giant USAA has set quite a record for itself – for the past 4 years, the firm has been in the #1 or #2 spot in Business Week’s/J.D. Powers “Customer Service Champions” survey. A whopping 87% of respondents say that they would buy from USAA again (far high from the average score of 36%). In addition, USAA’s retention rate is a near-perfect 98.7%. read more..